Refund policy
Effective Date: October 26, 2026
At Ethereal Worldwide, each piece is made in Los Angeles, California, in limited quantities. The following refund and return policy applies.
1. Cancellations
Orders ship the next business day. You can request a cancellation within 24 hours of purchase by emailing us at etherealworldwide222@gmail.com, as long as your order hasn't shipped yet.
Once an order has shipped it can't be cancelled. You can still return eligible items under the Returns section below.
2. Returns
We accept returns on eligible merchandise within 14 days of confirmed delivery.
To qualify for a return, the item must be:
- Unworn and unused
- In its original condition
- Returned with all original tags and packaging
- Not washed, altered, damaged or stained
You must contact us before sending any return. Returns sent without approval may not be accepted.
3. Non-Returnable Items
The following can't be returned:
- Items that have been worn or washed
- Items that have been altered or modified
- Items you damaged after delivery
- Items sent back after the return period
- Items marked as final sale
4. Exchanges
Because our products are produced in limited quantities, exchanges depend on availability. If the size or item you want isn't available, we may offer store credit or another suitable solution.
5. Damaged or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Include:
- Your order number
- Clear photos of the issue
Once we've reviewed it, we may offer a replacement, exchange, store credit or refund.
6. Refunds
- Approved refunds go back to your original payment method.
- We process refunds after we receive and inspect the return. Your bank or payment provider may take extra time to post it.
- Original shipping charges, if any, may not be refundable.
Ethereal Worldwide may refuse returns that don't meet the conditions above.